A natural conversation framework for conversational UX design
by Robert J. Moore
Reference:
Robert J. Moore, (2018), "A natural conversation framework for conversational UX design", In Studies in Conversational UX Design (Robert J. Moore, Margaret H. Szymanski, Raphael Arar, Guang-Jie Ren, eds.), Cham, Springer, pp. 181–204.
Bibtex Entry:
@INCOLLECTION{Moore2018,
  address = "Cham", 
  author = "Robert J. Moore", 
  booktitle = "Studies in Conversational UX Design", 
  doi = "10.1007/978-3-319-95579-7_9", 
  keywords = "EMCA, HCI, UX, Design, AI reference list", 
  editor = "Robert J. Moore, Margaret H. Szymanski, Raphael Arar and Guang-Jie Ren", 
  pages = "181–204", 
  publisher = "Springer", 
  title = "A natural conversation framework for conversational UX design", 
  url = "https://link.springer.com/chapter/10.1007/978-3-319-95579-7_9", 
  year = "2018", 
}