by Robert J. Moore
Reference:
Robert J. Moore, (2018), "A natural conversation framework for conversational UX design", In Studies in Conversational UX Design (Robert J. Moore, Margaret H. Szymanski, Raphael Arar, Guang-Jie Ren, eds.), Cham, Springer, pp. 181–204.
Bibtex Entry:
@INCOLLECTION{Moore2018,
address = "Cham",
author = "Robert J. Moore",
booktitle = "Studies in Conversational UX Design",
doi = "10.1007/978-3-319-95579-7_9",
keywords = "EMCA, HCI, UX, Design, AI reference list",
editor = "Robert J. Moore, Margaret H. Szymanski, Raphael Arar and Guang-Jie Ren",
pages = "181–204",
publisher = "Springer",
title = "A natural conversation framework for conversational UX design",
url = "https://link.springer.com/chapter/10.1007/978-3-319-95579-7_9",
year = "2018",
}