The work of the work order: Document practice in face-to-face service encounters
by Robert J. Moore, E. Cabell Hankinson Gatham, Jack Whalen
Link
Reference:
Robert J. Moore, E. Cabell Hankinson Gatham, Jack Whalen, (2010), "The work of the work order: Document practice in face-to-face service encounters", In Organisation, Interaction and Practice: Studies of Ethnomethodology and Conversation Analysis (Nick Llewellyn, Jon Hindmarsh, eds.), Cambridge, Cambridge University Press, pp. 172–197.
Bibtex Entry:
@INCOLLECTION{Moore2010,
  address = "Cambridge", 
  author = "Robert J. Moore, E. Cabell Hankinson Gatham and Jack Whalen", 
  booktitle = "Organisation, Interaction and Practice: Studies of Ethnomethodology and Conversation Analysis", 
  doi = "10.1017/CBO9780511676512.009", 
  keywords = "EMCA, Documents, Service Encounter", 
  editor = "Nick Llewellyn and Jon Hindmarsh", 
  pages = "172–197", 
  publisher = "Cambridge University Press", 
  title = "The work of the work order: Document practice in face-to-face service encounters", 
  url = "https://www.cambridge.org/core/books/organisation-interaction-and-practice/work-of-the-work-order-document-practice-in-facetoface-service-encounters/91C2263368C1307D03850A04E3C36673", 
  year = "2010", 
}