When names fail: referential practice in face-to-face service encounters
by Robert J. Moore
Link
Reference:
Robert J. Moore, (2008), "When names fail: referential practice in face-to-face service encounters", Language in Society, vol. 37, no. 3, pp. 385–413.
Bibtex Entry:
@ARTICLE{Moore2008,
  author = "Robert J. Moore", 
  doi = "10.1017/S004740450808055X", 
  keywords = "EMCA, Reference, Institutional interaction, Gesture, Referential practice, Service encounter, Conversation analysis, Video analysis", 
  journal = "Language in Society", 
  number = "3", 
  pages = "385–413", 
  title = "When names fail: referential practice in face-to-face service encounters", 
  url = "https://www.cambridge.org/core/journals/language-in-society/article/when-names-fail-referential-practice-in-face-to-face-service-encounters/28E29074AA3AC145E369F35C33376B4F", 
  volume = "37", 
  year = "2008", 
}