by Chiara M. Monzoni
Reference:
Chiara M. Monzoni, (2009), "Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions", Journal of Pragmatics, vol. 41, no. 12, pp. 2465–2478.
Bibtex Entry:
@ARTICLE{Monzoni2009a,
author = "Chiara M. Monzoni",
doi = "10.1016/j.pragma.2008.09.042",
keywords = "EMCA, Complaint, Italian, Emergency Calls, Questions, Preference organization",
journal = "Journal of Pragmatics",
number = "12",
pages = "2465–2478",
title = "Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions",
url = "http://www.sciencedirect.com/science/article/pii/S0378216608002701",
volume = "41",
year = "2009",
}