Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions
by Chiara M. Monzoni
Link
Reference:
Chiara M. Monzoni, (2009), "Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions", Journal of Pragmatics, vol. 41, no. 12, pp. 2465–2478.
Bibtex Entry:
@ARTICLE{Monzoni2009a,
  author = "Chiara M. Monzoni", 
  doi = "10.1016/j.pragma.2008.09.042", 
  keywords = "EMCA, Complaints, Italian, Emergency Calls, Questions, Preference organization", 
  journal = "Journal of Pragmatics", 
  number = "12", 
  pages = "2465–2478", 
  title = "Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions", 
  url = "http://www.sciencedirect.com/science/article/pii/S0378216608002701", 
  volume = "41", 
  year = "2009", 
}