Introducing direct complaints through questions: the interactional achievement of pre-sequences
by Chiara M. Monzoni
Link
Reference:
Chiara M. Monzoni, (2008), "Introducing direct complaints through questions: the interactional achievement of pre-sequences", Discourse Studies, vol. 10, no. 1, pp. 73–87.
Bibtex Entry:
@ARTICLE{Monzoni2008,
  author = "Chiara M. Monzoni", 
  doi = "10.1177/1461445607085591", 
  keywords = "EMCA, Complaint, Conversation Analysis, Questions, Pre-sequences, Turn Design", 
  journal = "Discourse Studies", 
  number = "1", 
  pages = "73–87", 
  title = "Introducing direct complaints through questions: the interactional achievement of pre-sequences", 
  url = "http://journals.sagepub.com/doi/abs/10.1177/1461445607085591", 
  volume = "10", 
  year = "2008", 
}