Maximizing participation while preserving the normative order of the service: The autonomy and porosity of service encounters
by Lorenza Mondada
Link
Reference:
Lorenza Mondada, (2025), "Maximizing participation while preserving the normative order of the service: The autonomy and porosity of service encounters", Discourse Studies, vol. 27, no. 4, pp. 565-589.
Bibtex Entry:
@ARTICLE{Mondada2025a,
  author = "Lorenza Mondada", 
  doi = "10.1177/14614456241292723", 
  keywords = "EMCA, Conversation analysis, Intersecting interactions, Multiactivity, Multiple participation frameworks, Order of queuing, Social interaction", 
  journal = "Discourse Studies", 
  number = "4", 
  pages = "565-589", 
  title = "Maximizing participation while preserving the normative order of the service: The autonomy and porosity of service encounters", 
  url = "https://journals.sagepub.com/doi/10.1177/14614456241292723", 
  volume = "27", 
  year = "2025", 
}