Analysing conversation: Studying design as social action
by Ben Matthews, Trine Heinemann
Link
Reference:
Ben Matthews, Trine Heinemann, (2012), "Analysing conversation: Studying design as social action", Design Studies, vol. 33, no. 6, pp. 649–672.
Bibtex Entry:
@ARTICLE{Matthews-Heinemann2012,
  author = "Ben Matthews and Trine Heinemann", 
  doi = "10.1016/j.destud.2012.06.008", 
  keywords = "EMCA, Design activity, Conversation analysis, Ethnomethodology, Interaction design, Research Methods", 
  journal = "Design Studies", 
  number = "6", 
  pages = "649–672", 
  title = "Analysing conversation: Studying design as social action", 
  url = "http://www.sciencedirect.com/science/article/pii/S0142694X12000452", 
  volume = "33", 
  year = "2012", 
}