How can I help you?: Call centres, classification work and coordination

Martin, David; O’Neill, Jacki; Randall, Dave; Rouncefield, Mark

doi:10.1007/s10606-007-9045-4

by David Martin, Jacki O’Neill, Dave Randall, Mark Rouncefield

Reference:

David Martin, Jacki O’Neill, Dave Randall, Mark Rouncefield, (2007), "How can I help you?: Call centres, classification work and coordination", Computer Supported Cooperative Work, vol. 16, no. 3, pp. 231-264.

Bibtex Entry:

@ARTICLE{Martin2007a,
  author = "David Martin, Jacki O’Neill, Dave Randall and Mark Rouncefield", 
  doi = "10.1007/s10606-007-9045-4", 
  keywords = "EMCA, Ethnography, Ethnomethodology, Call centers, Classification, Ontology", 
  journal = "Computer Supported Cooperative Work", 
  number = "3", 
  pages = "231-264", 
  title = "How can I help you?: Call centres, classification work and coordination", 
  url = "https://link.springer.com/article/10.1007/s10606-007-9045-4", 
  volume = "16", 
  year = "2007", 
}