Conversational non-cooperation: an exploration of disattended complaints

Mandelbaum, Jenny

doi:10.1080/08351819109389359

by Jenny Mandelbaum

Reference:

Jenny Mandelbaum, (1991), "Conversational non-cooperation: an exploration of disattended complaints", Research on Language and Social Interaction, vol. 25, no. 1-4, pp. 97–138.

Bibtex Entry:

@ARTICLE{Mandelbaum1991,
  author = "Jenny Mandelbaum", 
  doi = "10.1080/08351819109389359", 
  keywords = "EMCA, Conversation Analysis, Complaint", 
  journal = "Research on Language and Social Interaction", 
  number = "1-4", 
  pages = "97–138", 
  title = "Conversational non-cooperation: an exploration of disattended complaints", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/08351819109389359?journalCode=hrls20", 
  volume = "25", 
  year = "1991", 
}