The collaborative production of computer commands in command and control
by Paul Luff, Christian C. Heath
Link
Reference:
Paul Luff, Christian C. Heath, (2000), "The collaborative production of computer commands in command and control", International Journal of Human-Computer Studies, vol. 52, no. 4, pp. 669–699.
Bibtex Entry:
@ARTICLE{Luff2000,
  author = "Paul Luff and Christian C. Heath", 
  doi = "10.1006/ijhc.1999.0354", 
  keywords = "EMCA, Ethnography, CSCW, Workplace studies, Command, control", 
  journal = "International Journal of Human-Computer Studies", 
  number = "4", 
  pages = "669–699", 
  title = "The collaborative production of computer commands in command and control", 
  url = "http://www.sciencedirect.com/science/article/pii/S1071581999903543", 
  volume = "52", 
  year = "2000", 
}