by Christian Licoppe
Reference:
Christian Licoppe, (2006), "La construction conversationnelle de l'activité commerciale", Réseaux, no. 1-2, pp. 125–159.
Bibtex Entry:
@ARTICLE{Licoppe2006a,
author = "Christian Licoppe",
doi = "10.3917/res.135.0125",
keywords = "Call centers, EMCA, Rebound, Sales, Telephone",
journal = "Réseaux",
number = "1-2",
pages = "125–159",
title = "La construction conversationnelle de l'activité commerciale",
url = "https://www.cairn.info/revue-reseaux1-2006-1-page-125.htm",
year = "2006",
}