by Vesa Leppänen
Reference:
Vesa Leppänen, (2010), "Emotional neutrality as an interactional achievement: a conversation analysis of primary care telenurusing", In Emotionalizing Organizations and Organizing Emotions (Barbara Sieben, Åsa Wettergren, eds.), London, Palgrave Macmillan, pp. 251–271.
Bibtex Entry:
@INCOLLECTION{Leppanen2010a,
address = "London",
author = "Vesa Leppänen",
booktitle = "Emotionalizing Organizations and Organizing Emotions",
doi = "10.1057/9780230289895_13",
keywords = "EMCA, Medical EMCA, Neutrality, Emotion, Conversation Analysis, Nurse, Telephone",
editor = "Barbara Sieben and Åsa Wettergren",
pages = "251–271",
publisher = "Palgrave Macmillan",
title = "Emotional neutrality as an interactional achievement: a conversation analysis of primary care telenurusing",
url = "https://link.springer.com/chapter/10.1057/9780230289895_13",
year = "2010",
}