Emotional neutrality as an interactional achievement: a conversation analysis of primary care telenurusing
by Vesa Leppänen
Link
Reference:
Vesa Leppänen, (2010), "Emotional neutrality as an interactional achievement: a conversation analysis of primary care telenurusing", In Emotionalizing Organizations and Organizing Emotions (Barbara Sieben, Åsa Wettergren, eds.), London, Palgrave Macmillan, pp. 251–271.
Bibtex Entry:
@INCOLLECTION{Leppanen2010a,
  address = "London", 
  author = "Vesa Leppänen", 
  booktitle = "Emotionalizing Organizations and Organizing Emotions", 
  doi = "10.1057/9780230289895_13", 
  keywords = "EMCA, Medical EMCA, Neutrality, Emotion, Conversation Analysis, Nurse, Telephone", 
  editor = "Barbara Sieben and Åsa Wettergren", 
  pages = "251–271", 
  publisher = "Palgrave Macmillan", 
  title = "Emotional neutrality as an interactional achievement: a conversation analysis of primary care telenurusing", 
  url = "https://link.springer.com/chapter/10.1057/9780230289895_13", 
  year = "2010", 
}