Callers' presentations of problems in telephone calls to Swedish primary care
by Vesa Leppänen
Link
Reference:
Vesa Leppänen, (2005), "Callers' presentations of problems in telephone calls to Swedish primary care", In Calling for Help: Language and Social Interaction in Telephone Helplines (Carolyn Baker, Michael Emmison, Alan Firth, eds.), Amsterdam, John Benjamins, pp. 175–205.
Bibtex Entry:
@INCOLLECTION{Leppanen2005,
  address = "Amsterdam", 
  author = "Vesa Leppänen", 
  booktitle = "Calling for Help: Language and Social Interaction in Telephone Helplines", 
  doi = "10.1075/pbns.143.13lep", 
  keywords = "EMCA, Telephone, Problem Presentation", 
  editor = "Carolyn Baker, Michael Emmison and Alan Firth", 
  pages = "175–205", 
  publisher = "John Benjamins", 
  title = "Callers' presentations of problems in telephone calls to Swedish primary care", 
  url = "https://benjamins.com/catalog/pbns.143.13lep", 
  year = "2005", 
}