Patterns of Users’ First Turns with a Service Chatbot: A Conversation Analytic Perspective
by Yeji Lee
Link
Reference:
Yeji Lee, (2021), "Patterns of Users’ First Turns with a Service Chatbot: A Conversation Analytic Perspective", Korean Journal of Applied Linguistics, vol. 37, pp. 117-160.
Bibtex Entry:
@ARTICLE{LeeY2021,
  author = "Yeji Lee", 
  doi = "10.17154/kjal.2021.7.37.Special.117", 
  keywords = "EMCA, HCI, Chatbots", 
  journal = "Korean Journal of Applied Linguistics", 
  pages = "117-160", 
  title = "Patterns of Users’ First Turns with a Service Chatbot: A Conversation Analytic Perspective", 
  url = "https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE10585129", 
  volume = "37", 
  year = "2021", 
}