Standardization vs. rapport: how interviewers handle the laughter of respondents during telephone surveys

Lavin, Danielle; Maynard, Douglas W.

by Danielle Lavin, Douglas W. Maynard

Reference:

Danielle Lavin, Douglas W. Maynard, (2002), "Standardization vs. rapport: how interviewers handle the laughter of respondents during telephone surveys", In Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview (Douglas W. Maynard, Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer, Johannes van der Zouwen, eds.), New York, Wiley, pp. 335–365.

Bibtex Entry:

@INCOLLECTION{Lavin2002,
  address = "New York", 
  author = "Danielle Lavin and Douglas W. Maynard", 
  booktitle = "Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview", 
  keywords = "EMCA, Laughter, Telephone Surveys, Interviews", 
  editor = "Douglas W. Maynard, Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer and Johannes van der Zouwen", 
  pages = "335–365", 
  publisher = "Wiley", 
  title = "Standardization vs. rapport: how interviewers handle the laughter of respondents during telephone surveys", 
  year = "2002", 
}