by Danielle Lavin, Douglas W. Maynard
Reference:
Danielle Lavin, Douglas W. Maynard, (2002), "Standardization vs. rapport: how interviewers handle the laughter of respondents during telephone surveys", In Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview (Douglas W. Maynard, Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer, Johannes van der Zouwen, eds.), New York, Wiley, pp. 335–365.
Bibtex Entry:
@INCOLLECTION{Lavin2002,
address = "New York",
author = "Danielle Lavin and Douglas W. Maynard",
booktitle = "Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview",
keywords = "EMCA, Laughter, Telephone Surveys, Interviews",
editor = "Douglas W. Maynard, Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer and Johannes van der Zouwen",
pages = "335–365",
publisher = "Wiley",
title = "Standardization vs. rapport: how interviewers handle the laughter of respondents during telephone surveys",
year = "2002",
}