Standardization vs. rapport: respondent laughter and interviewer reaction during telephone surveys
by Danielle Lavin, Douglas W. Maynard
Link
Reference:
Danielle Lavin, Douglas W. Maynard, (2001), "Standardization vs. rapport: respondent laughter and interviewer reaction during telephone surveys", American Sociological Review, vol. 66, no. 3, pp. 453–479.
Bibtex Entry:
@ARTICLE{Lavin2001,
  author = "Danielle Lavin and Douglas W. Maynard", 
  doi = "10.2307/3088888", 
  keywords = "EMCA, Interviews, Laughter, Telephone Surveys", 
  journal = "American Sociological Review", 
  number = "3", 
  pages = "453–479", 
  title = "Standardization vs. rapport: respondent laughter and interviewer reaction during telephone surveys", 
  url = "http://www.jstor.org/stable/3088888", 
  volume = "66", 
  year = "2001", 
}