Dispatching emergency assistance: callers' claims of entitlement and call takers' decisions
by Tine Larsen
Link
Reference:
Tine Larsen, (2013), "Dispatching emergency assistance: callers' claims of entitlement and call takers' decisions", Research on Language and Social Interaction, vol. 46, no. 3, pp. 205–230.
Bibtex Entry:
@ARTICLE{Larsen2013,
  author = "Tine Larsen", 
  doi = "10.1080/08351813.2013.810401", 
  keywords = "EMCA, Emergency Calls", 
  journal = "Research on Language and Social Interaction", 
  number = "3", 
  pages = "205–230", 
  title = "Dispatching emergency assistance: callers' claims of entitlement and call takers' decisions", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/08351813.2013.810401", 
  volume = "46", 
  year = "2013", 
}