Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant

Kuroshima, Satomi

doi:10.1016/j.pragma.2009.08.009

by Satomi Kuroshima

Reference:

Satomi Kuroshima, (2010), "Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant", Journal of Pragmatics, vol. 42, no. 3, pp. 856–869.

Bibtex Entry:

@ARTICLE{Kuroshima2010,
  author = "Satomi Kuroshima", 
  doi = "10.1016/j.pragma.2009.08.009", 
  keywords = "EMCA, Conversation Analysis, Institutional interaction, Service Encounter, Sequence organization, Progressivity, Intersubjectivity, Requests", 
  journal = "Journal of Pragmatics", 
  number = "3", 
  pages = "856–869", 
  title = "Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant", 
  url = "http://www.sciencedirect.com/science/article/pii/S0378216609002161", 
  volume = "42", 
  year = "2010", 
}