Introduction: Institutional Computer-Mediated Troubles Talk
by Irit Kupferberg
Reference:
Irit Kupferberg, (2013), "Introduction: Institutional Computer-Mediated Troubles Talk", Language@Internet, vol. 10, pp. Article 2.
Bibtex Entry:
@ARTICLE{Kupferberg2013,
  author = "Irit Kupferberg", 
  keywords = "EMCA, Troubles Talk, Institutional interaction, Computer-mediated Communication", 
  journal = "Language@Internet", 
  pages = "Article 2", 
  title = "Introduction: Institutional Computer-Mediated Troubles Talk", 
  url = "https://www.languageatinternet.org/articles/2013/kupferberg", 
  volume = "10", 
  year = "2013", 
}