by Irit Kupferberg
Reference:
Irit Kupferberg, (2013), "Introduction: Institutional Computer-Mediated Troubles Talk", Language@Internet, vol. 10, pp. Article 2.
Bibtex Entry:
@ARTICLE{Kupferberg2013,
author = "Irit Kupferberg",
keywords = "EMCA, Troubles Talk, Institutional interaction, Computer-mediated Communication",
journal = "Language@Internet",
pages = "Article 2",
title = "Introduction: Institutional Computer-Mediated Troubles Talk",
url = "https://www.languageatinternet.org/articles/2013/kupferberg",
volume = "10",
year = "2013",
}