Apologies and repair in library chat reference interactions

Koshik, Irene

by Irene Koshik

Reference:

Irene Koshik, (2014), "Apologies and repair in library chat reference interactions", In Talk in Institutions: A LANSI Volume (Christine M. Jacknick, Catherine Box, Hansun Zhang Waring, eds.), Newcastle upon Tyne, UK, Cambridge Scholars Publishing, pp. 149–168.

Bibtex Entry:

@INCOLLECTION{Koshik2014,
  address = "Newcastle upon Tyne, UK", 
  author = "Irene Koshik", 
  booktitle = "Talk in Institutions: A LANSI Volume", 
  chapter = "8", 
  keywords = "EMCA, Repair, Libraries", 
  editor = "Christine M. Jacknick, Catherine Box and Hansun Zhang Waring", 
  pages = "149–168", 
  publisher = "Cambridge Scholars Publishing", 
  title = "Apologies and repair in library chat reference interactions", 
  year = "2014", 
}