How Conversational are “Conversational Agents”? Evidence from the Study of Users’ Interaction with a Service Telephone Chatbot
by Andrei Korbut
Link
Reference:
Andrei Korbut, (2023), "How Conversational are “Conversational Agents”? Evidence from the Study of Users’ Interaction with a Service Telephone Chatbot", Social Interaction: Video-Based Studies of Human Sociality, vol. 6, no. 1.
Bibtex Entry:
@ARTICLE{Korbut2023,
  author = "Andrei Korbut", 
  doi = "10.7146/si.v6i1.137249", 
  keywords = "EMCA, Ethnomethodology, Conversation analysis, Conversational agents, Chatbot, Call center, AI Reference List", 
  journal = "Social Interaction: Video-Based Studies of Human Sociality", 
  number = "1", 
  title = "How Conversational are “Conversational Agents”? Evidence from the Study of Users’ Interaction with a Service Telephone Chatbot", 
  url = "https://tidsskrift.dk/socialinteraction/article/view/137249", 
  volume = "6", 
  year = "2023", 
}