Exploring essentially three-turn courses of action: An institutional case study with implications for ordinary talk
by Heidi Kevoe-Feldman, Jeffrey D. Robinson
Link
Reference:
Heidi Kevoe-Feldman, Jeffrey D. Robinson, (2012), "Exploring essentially three-turn courses of action: An institutional case study with implications for ordinary talk", Discourse Studies, vol. 14, no. 2, pp. 217–241.
Bibtex Entry:
@ARTICLE{Kevoe-Feldman-Robinson2012,
  author = "Heidi Kevoe-Feldman and Jeffrey D. Robinson", 
  doi = "10.1177/1461445612439958", 
  keywords = "EMCA, Institutional interaction, Turn Organization, Service Encounter", 
  journal = "Discourse Studies", 
  number = "2", 
  pages = "217–241", 
  title = "Exploring essentially three-turn courses of action: An institutional case study with implications for ordinary talk", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/1461445612439958", 
  volume = "14", 
  year = "2012", 
}