Reparting a service request

Kelly, Ann

by Ann Kelly

Reference:

Ann Kelly, (2001), "Reparting a service request", In How to Analyse Talk in Institutional Settings: A Casebook of Methods (A. McHoul, M. Rapley, eds.), London, Continuum, pp. 72-85.

Bibtex Entry:

@INCOLLECTION{Kelly2001,
  address = "London", 
  author = "Ann Kelly", 
  booktitle = "How to Analyse Talk in Institutional Settings: A Casebook of Methods", 
  keywords = "EMCA, Institutional talk, Service Encounter, Request", 
  editor = "A. McHoul and M. Rapley", 
  pages = "72-85", 
  publisher = "Continuum", 
  title = "Reparting a service request", 
  year = "2001", 
}