Attending to a possible complaint: Preference for noticings, anticipatory apologies and preemptive accounts to forestall potential conflict
by Eleni Karafoti
Link
Reference:
Eleni Karafoti, (2019), "Attending to a possible complaint: Preference for noticings, anticipatory apologies and preemptive accounts to forestall potential conflict", Journal of Language Aggression and Conflict, vol. 7, no. 2, pp. 269–292.
Bibtex Entry:
@ARTICLE{Karafoti2019,
  author = "Eleni Karafoti", 
  doi = "10.1075/jlac.00030.kar", 
  keywords = "EMCA, Apologies, Accountability, Greek, Noticings, Accounts, Complaint", 
  journal = "Journal of Language Aggression and Conflict", 
  number = "2", 
  pages = "269–292", 
  title = "Attending to a possible complaint: Preference for noticings, anticipatory apologies and preemptive accounts to forestall potential conflict", 
  url = "https://www.jbe-platform.com/content/journals/10.1075/jlac.00030.kar", 
  volume = "7", 
  year = "2019", 
}