Identity attribution and resistance among Swedish-speaking call centre workers in Moldova
by Linda Kahlin, Ingela Tykesson
Link
Reference:
Linda Kahlin, Ingela Tykesson, (2016), "Identity attribution and resistance among Swedish-speaking call centre workers in Moldova", Discourse Studies, vol. 18, no. 1, pp. 87–105.
Bibtex Entry:
@ARTICLE{Kahlin-Tykesson2016,
  author = "Linda Kahlin and Ingela Tykesson", 
  doi = "10.1177/1461445615613187", 
  keywords = "EMCA, Call centre, Identity, Membership categorization, Membership categorization analysis (MCA), Multilingualism, Omnirelevance, Outsourcing, Relational talk, Resistance, Transactional talk", 
  journal = "Discourse Studies", 
  number = "1", 
  pages = "87–105", 
  title = "Identity attribution and resistance among Swedish-speaking call centre workers in Moldova", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/1461445615613187", 
  volume = "18", 
  year = "2016", 
}