Implementation, change management and benefit realization: Investigating the utility of ethnographically enriched process maps
by K. Neil Jenkings
Link
Reference:
K. Neil Jenkings, (2007), "Implementation, change management and benefit realization: Investigating the utility of ethnographically enriched process maps", Health Informatics Journal, vol. 13, no. 1, pp. 57–69.
Bibtex Entry:
@ARTICLE{Jenkings2007,
  author = "K. Neil Jenkings", 
  doi = "10.1177/1460458207073646", 
  keywords = "EMCA, Ethnography, Process, Maps", 
  journal = "Health Informatics Journal", 
  number = "1", 
  pages = "57–69", 
  title = "Implementation, change management and benefit realization: Investigating the utility of ethnographically enriched process maps", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/1460458207073646", 
  volume = "13", 
  year = "2007", 
}