The rejection of advice: managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’
by Gail Jefferson, John R. E. Lee
Link
Reference:
Gail Jefferson, John R. E. Lee, (1981), "The rejection of advice: managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’", Journal of Pragmatics, vol. 5, no. 5, pp. 399–422.
Bibtex Entry:
@ARTICLE{Jefferson-Lee1981,
  author = "Gail Jefferson and John R. E. Lee", 
  doi = "10.1016/0378-2166(81)90026-6", 
  keywords = "EMCA, Troubles, Service Encounter, Delicates", 
  journal = "Journal of Pragmatics", 
  number = "5", 
  pages = "399–422", 
  title = "The rejection of advice: managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/0378216681900266", 
  volume = "5", 
  year = "1981", 
}