From ethnographic record to system design: some experiences from the field
by Dave Randall, Dan Shapiro, John A. Hughes
Link
Reference:
Dave Randall, Dan Shapiro, John A. Hughes, (1993), "From ethnographic record to system design: some experiences from the field", Computer Supported Cooperative Work, vol. 1, no. 3, pp. 123–141.
Bibtex Entry:
@ARTICLE{Hughes-etal1993,
  author = "Dave Randall, Dan Shapiro and John A. Hughes", 
  doi = "10.1007/BF00752435", 
  keywords = "EMCA, Workplace studies, Air traffic control, Command, control, CSCW, Ethnography, HCI, Interdisciplinary design, Social organisation of work, Sociality of technology, System design, Teamwork", 
  journal = "Computer Supported Cooperative Work", 
  number = "3", 
  pages = "123–141", 
  title = "From ethnographic record to system design: some experiences from the field", 
  url = "https://link.springer.com/article/10.1007/BF00752435", 
  volume = "1", 
  year = "1993", 
}