by Robert Hopper
Reference:
Robert Hopper, (1995), "Studying conversational interactions in institutions", In Communication Yearbook (Brant R. Burleson, ed.), Thousand Oaks, CA, Sage Publications, vol. 18, pp. 371–380.
Bibtex Entry:
@INCOLLECTION{Hopper1995a,
address = "Thousand Oaks, CA",
author = "Robert Hopper",
booktitle = "Communication Yearbook",
keywords = "EMCA, Institutional",
editor = "Brant R. Burleson",
pages = "371–380",
publisher = "Sage Publications",
title = "Studying conversational interactions in institutions",
volume = "18",
year = "1995",
}