Hold the phone
by Robert Hopper
Reference:
Robert Hopper, (1991), "Hold the phone", In Talk and Social Structure: Studies in Ethnomethodology and Conversation Analysis (Deirdre Boden, Don H. Zimmerman, eds.), Cambridge, Polity Press, pp. 217–231.
Bibtex Entry:
@INCOLLECTION{Hopper1991,
  address = "Cambridge", 
  author = "Robert Hopper", 
  booktitle = "Talk and Social Structure: Studies in Ethnomethodology and Conversation Analysis", 
  keywords = "EMCA, Ethnomethodology, Conversation Analysis, Telephone", 
  editor = "Deirdre Boden and Don H. Zimmerman", 
  pages = "217–231", 
  publisher = "Polity Press", 
  title = "Hold the phone", 
  year = "1991", 
}