by Robert Hopper
Reference:
Robert Hopper, (1991), "Hold the phone", In Talk and Social Structure: Studies in Ethnomethodology and Conversation Analysis (Deirdre Boden, Don H. Zimmerman, eds.), Cambridge, Polity Press, pp. 217–231.
Bibtex Entry:
@INCOLLECTION{Hopper1991,
address = "Cambridge",
author = "Robert Hopper",
booktitle = "Talk and Social Structure: Studies in Ethnomethodology and Conversation Analysis",
keywords = "EMCA, Ethnomethodology, Conversation Analysis, Telephone",
editor = "Deirdre Boden and Don H. Zimmerman",
pages = "217–231",
publisher = "Polity Press",
title = "Hold the phone",
year = "1991",
}