by Robert Hopper, Nada Doany, Michael Johnson, Kent Drummond
Reference:
Robert Hopper, Nada Doany, Michael Johnson, Kent Drummond, (1990), "Universals and particulars in telephone openings", Research on Language and Social Interaction, vol. 24, no. 1-4, pp. 369–388.
Bibtex Entry:
@ARTICLE{Hopper1990b,
author = "Robert Hopper, Nada Doany, Michael Johnson and Kent Drummond",
doi = "10.1080/08351819009389348",
keywords = "EMCA, Telephone, Openings, Conversation Analysis",
journal = "Research on Language and Social Interaction",
number = "1-4",
pages = "369–388",
title = "Universals and particulars in telephone openings",
url = "http://www.tandfonline.com/doi/abs/10.1080/08351819009389348?journalCode=hrls20",
volume = "24",
year = "1990",
}