by Robert Hopper
Reference:
Robert Hopper, (1990), "Sequential ambiguity in telephone openings: “What are you doin'”", Communication Monographs, vol. 56, no. 3, pp. 240–252.
Bibtex Entry:
@ARTICLE{Hopper1990,
author = "Robert Hopper",
doi = "10.1080/03637758909390262",
keywords = "EMCA, Conversation Analysis, Telephone, Openings",
journal = "Communication Monographs",
number = "3",
pages = "240–252",
title = "Sequential ambiguity in telephone openings: “What are you doin'”",
url = "http://www.tandfonline.com/doi/abs/10.1080/03637758909390262",
volume = "56",
year = "1990",
}