Speech in telephone openings: emergent interaction v. routines
by Robert Hopper
Link
Reference:
Robert Hopper, (1989), "Speech in telephone openings: emergent interaction v. routines", Western Journal of Communication, vol. 53, no. 2, pp. 240–252.
Bibtex Entry:
@ARTICLE{Hopper1989a,
  author = "Robert Hopper", 
  doi = "10.1080/10570318909374299", 
  keywords = "EMCA, Conversation Analysis, Telephone, Openings, Routines", 
  journal = "Western Journal of Communication", 
  number = "2", 
  pages = "240–252", 
  title = "Speech in telephone openings: emergent interaction v. routines", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/10570318909374299", 
  volume = "53", 
  year = "1989", 
}