by Elizabeth Holt
Reference:
Elizabeth Holt, (2016), "“This system’s so slow”: Negotiating sequences of laughter and laughables in call-center interaction", In Multiple Perspectives on Language Play (Nancy Bell, ed.), Berlin, De Gruyter, pp. 93–118.
Bibtex Entry:
@INCOLLECTION{Holt2016b,
address = "Berlin",
author = "Elizabeth Holt",
booktitle = "Multiple Perspectives on Language Play",
doi = "10.1515/9781501503993-005",
keywords = "EMCA, Laughter, Play, Call-center, Institutional",
editor = "Nancy Bell",
pages = "93–118",
publisher = "De Gruyter",
title = "“This system’s so slow”: Negotiating sequences of laughter and laughables in call-center interaction",
url = "https://www.degruyter.com/view/books/9781501503993/9781501503993-005/9781501503993-005.xml",
year = "2016",
}