“This system’s so slow”: Negotiating sequences of laughter and laughables in call-center interaction
by Elizabeth Holt
Link
Reference:
Elizabeth Holt, (2016), "“This system’s so slow”: Negotiating sequences of laughter and laughables in call-center interaction", In Multiple Perspectives on Language Play (Nancy Bell, ed.), Berlin, De Gruyter, pp. 93–118.
Bibtex Entry:
@INCOLLECTION{Holt2016b,
  address = "Berlin", 
  author = "Elizabeth Holt", 
  booktitle = "Multiple Perspectives on Language Play", 
  doi = "10.1515/9781501503993-005", 
  keywords = "EMCA, Laughter, Play, Call-center, Institutional", 
  editor = "Nancy Bell", 
  pages = "93–118", 
  publisher = "De Gruyter", 
  title = "“This system’s so slow”: Negotiating sequences of laughter and laughables in call-center interaction", 
  url = "https://www.degruyter.com/view/books/9781501503993/9781501503993-005/9781501503993-005.xml", 
  year = "2016", 
}