Using laugh responses to defuse complaints
by Elizabeth Holt
Link
Reference:
Elizabeth Holt, (2012), "Using laugh responses to defuse complaints", Research on Language and Social Interaction, vol. 45, no. 4, pp. 430–448.
Bibtex Entry:
@ARTICLE{Holt2012,
  author = "Elizabeth Holt", 
  doi = "10.1080/08351813.2012.726886", 
  keywords = "EMCA, Laughter, Complaint", 
  journal = "Research on Language and Social Interaction", 
  number = "4", 
  pages = "430–448", 
  title = "Using laugh responses to defuse complaints", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/08351813.2012.726886", 
  volume = "45", 
  year = "2012", 
}