by Elliott M. Hoey, Elizabeth Stokoe
Reference:
Elliott M. Hoey, Elizabeth Stokoe, (2018), "Eligibility and bad news delivery: How call-takers reject applicants to university", Linguistics and Education, vol. 46, pp. 91–101.
Bibtex Entry:
@ARTICLE{Hoey2018a,
author = "Elliott M. Hoey and Elizabeth Stokoe",
doi = "10.1016/j.linged.2018.07.001",
keywords = "EMCA, Conversation analysis, Preference organization, Rejection, University admissions, Eligibility, Bad news",
journal = "Linguistics and Education",
pages = "91–101",
title = "Eligibility and bad news delivery: How call-takers reject applicants to university",
url = "http://www.sciencedirect.com/science/article/pii/S0898589817305028",
volume = "46",
year = "2018",
}