The structure of patients' presenting concerns: physicians' opening questions
by John Heritage, Jeffrey D. Robinson
Link
Reference:
John Heritage, Jeffrey D. Robinson, (2006), "The structure of patients' presenting concerns: physicians' opening questions", Health Communication, vol. 19, no. 2, pp. 89–102.
Bibtex Entry:
@ARTICLE{Heritage2006d,
  author = "John Heritage and Jeffrey D. Robinson", 
  doi = "10.1207/s15327027hc1902_1", 
  keywords = "EMCA, Medical EMCA, Doctor-patient interaction, Opening Questions, Problem Presentation, Conversation Analysis", 
  journal = "Health Communication", 
  number = "2", 
  pages = "89–102", 
  title = "The structure of patients' presenting concerns: physicians' opening questions", 
  url = "http://www.tandfonline.com/doi/abs/10.1207/s15327027hc1902_1", 
  volume = "19", 
  year = "2006", 
}