by John Heritage
Reference:
John Heritage, (2005), "Conversation analysis and institutional talk", In Handbook of Language and Social Interaction (Robert Sanders, Kristine Fitch, eds.), Mawah, NJ, Erlbaum, pp. 103-146.
Bibtex Entry:
@INCOLLECTION{Heritage2005,
address = "Mawah, NJ",
author = "John Heritage",
booktitle = "Handbook of Language and Social Interaction",
keywords = "EMCA, Basic Resources, Conversation Analysis, Institutional talk",
editor = "Robert Sanders and Kristine Fitch",
pages = "103-146",
publisher = "Erlbaum",
title = "Conversation analysis and institutional talk",
url = "http://www.sscnet.ucla.edu/soc/faculty/heritage/Site/Publications_files/CA_and_INSTITUTIONAL_TALK_LSI.pdf",
year = "2005",
}