by John Heritage
Reference:
John Heritage, (1997), "Conversation analysis and institutional talk: analysing data", In Qualitative Research: Theory, Method and Practice (David Silverman, ed.), London, Sage Publications, pp. 161–182.
Bibtex Entry:
@INCOLLECTION{Heritage1997,
address = "London",
author = "John Heritage",
booktitle = "Qualitative Research: Theory, Method and Practice",
keywords = "EMCA, Basic Resources, Conversation Analysis, Institutional talk",
editor = "David Silverman",
pages = "161–182",
publisher = "Sage Publications",
title = "Conversation analysis and institutional talk: analysing data",
url = "http://www.sscnet.ucla.edu/soc/faculty/heritage/Site/Publications_files/SILVERMAN_2.pdf",
year = "1997",
}