Are explicit apologies proportional to the offenses they address?
by John Heritage, Chase Wesley Raymond
Link
Reference:
John Heritage, Chase Wesley Raymond, (2016), "Are explicit apologies proportional to the offenses they address?", Discourse Processes, vol. 53, no. 1-2, pp. 5-25.
Bibtex Entry:
@ARTICLE{Heritage-Raymond2016,
  author = "John Heritage and Chase Wesley Raymond", 
  doi = "10.1080/0163853X.2015.1056695", 
  keywords = "EMCA, Apologies, Goffman", 
  journal = "Discourse Processes", 
  number = "1-2", 
  pages = "5-25", 
  title = "Are explicit apologies proportional to the offenses they address?", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/0163853X.2015.1056695", 
  volume = "53", 
  year = "2016", 
}