Knowledge, empathy and emotion in a medical encounter
by John Heritage, Anna Lindström
Link
Reference:
John Heritage, Anna Lindström, (2012), "Knowledge, empathy and emotion in a medical encounter", In Emotion in Interaction (Anssi Peräkylä, Marja-Leena Sorjonen, eds.), Oxford, Oxford University Press, pp. 256–273.
Bibtex Entry:
@INCOLLECTION{Heritage-Lindstroem2012b,
  address = "Oxford", 
  author = "John Heritage and Anna Lindström", 
  booktitle = "Emotion in Interaction", 
  doi = "10.1093/acprof:oso/9780199730735.003.0012", 
  keywords = "EMCA, Knowledge, Empathy, Emotion, Medical consultations", 
  editor = "Anssi Peräkylä and Marja-Leena Sorjonen", 
  pages = "256–273", 
  publisher = "Oxford University Press", 
  title = "Knowledge, empathy and emotion in a medical encounter", 
  url = "https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199730735.001.0001/acprof-9780199730735-chapter-12", 
  year = "2012", 
}