Intervening with conversation analysis in telephone helpline services: strategies to improve effectiveness
by Alexa Hepburn, Sue Wilkinson, Carly W. Butler
Link
Reference:
Alexa Hepburn, Sue Wilkinson, Carly W. Butler, (2014), "Intervening with conversation analysis in telephone helpline services: strategies to improve effectiveness", Research on Language and Social Interaction, vol. 47, no. 3, pp. 239–254.
Bibtex Entry:
@ARTICLE{Hepburn2014,
  author = "Alexa Hepburn, Sue Wilkinson and Carly W. Butler", 
  doi = "10.1080/08351813.2014.925661", 
  keywords = "Intervention, Helplines, EMCA", 
  journal = "Research on Language and Social Interaction", 
  number = "3", 
  pages = "239–254", 
  title = "Intervening with conversation analysis in telephone helpline services: strategies to improve effectiveness", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/08351813.2014.925661", 
  volume = "47", 
  year = "2014", 
}