Participation and exclusion in third party complaints
by Trine Heinemann
Link
Reference:
Trine Heinemann, (2009), "Participation and exclusion in third party complaints", Journal of Pragmatics, vol. 21, no. 12, pp. 2435-2451.
Bibtex Entry:
@ARTICLE{Heinemann2009a,
  author = "Trine Heinemann", 
  doi = "10.1016/j.pragma.2008.09.044", 
  keywords = "EMCA, Conversation Analysis, Danish, Complaint, Participation framework", 
  journal = "Journal of Pragmatics", 
  number = "12", 
  pages = "2435-2451", 
  title = "Participation and exclusion in third party complaints", 
  url = "http://www.sciencedirect.com/science/article/pii/S0378216608002683", 
  volume = "21", 
  year = "2009", 
}