by Karl Hedman
Reference:
Karl Hedman, (2016), "Managing Medical Emergency Calls", Lund, Lund University Publications.
Bibtex Entry:
@PHDTHESIS{Hedman2016,
address = "Lund",
author = "Karl Hedman",
keywords = "EMCA, Conversation Analysis, Emergency call operator, Emotion management, Instruction giving, Medical emergency calls, Nurse, Physician, Questioning, Risk management, Swedish",
institution = "Lund University",
publisher = "Lund University Publications",
school = "Department of Sociology",
title = "Managing Medical Emergency Calls",
url = "https://lup.lub.lu.se/search/publication/09f80deb-8249-44cd-a1e5-99dd1cd8fa71",
year = "2016",
}