Collaboration and control: Crisis Management and multimedia technology in London Underground Line Control Rooms
by Christian Heath, Paul Luff
Link
Reference:
Christian Heath, Paul Luff, (1992), "Collaboration and control: Crisis Management and multimedia technology in London Underground Line Control Rooms", Computer Supported Cooperative Work, vol. 1, pp. 69-94.
Bibtex Entry:
@ARTICLE{Heath1992b,
  author = "Christian Heath and Paul Luff", 
  doi = "10.1007/BF00752451", 
  keywords = "EMCA, Ethnography, CSCW, Tasks, Coordination, Crisis", 
  journal = "Computer Supported Cooperative Work", 
  pages = "69-94", 
  title = "Collaboration and control: Crisis Management and multimedia technology in London Underground Line Control Rooms", 
  url = "http://link.springer.com/article/10.1007/BF00752451", 
  volume = "1", 
  year = "1992", 
}