Customers’ Inquiries about Products: Establishing Grounds for the Decision to Buy
by Katariina Harjunpää, Lorenza Mondada, Kimmo Svinhufvud
Link
Reference:
Katariina Harjunpää, Lorenza Mondada, Kimmo Svinhufvud, (2023), "Customers’ Inquiries about Products: Establishing Grounds for the Decision to Buy", In Encounters at the Counter: The Organization of Shop Interactions (Barbara Fox, Lorenza Mondada, Marja-Leena Sorjonen, eds.), Cambridge, Cambridge University Press, pp. 73-108.
Bibtex Entry:
@INCOLLECTION{Harjunpaa2023,
  address = "Cambridge", 
  author = "Katariina Harjunpää, Lorenza Mondada and Kimmo Svinhufvud", 
  booktitle = "Encounters at the Counter: The Organization of Shop Interactions", 
  doi = "10.1017/9781009216012.003", 
  keywords = "EMCA", 
  editor = "Barbara Fox, Lorenza Mondada and Marja-Leena Sorjonen", 
  pages = "73-108", 
  publisher = "Cambridge University Press", 
  title = "Customers’ Inquiries about Products: Establishing Grounds for the Decision to Buy", 
  url = "https://www.cambridge.org/core/books/abs/encounters-at-the-counter/customers-inquiries-about-products/616A1384E0D89FD2E7C7531B010CA7F8", 
  year = "2023", 
}