Boundary Work: The Production and Consumption of Health Information and Advice within Service Interactions between Staff and Callers to NHS Direct
by Jackie Goode, David Greatbatch
Link
Reference:
Jackie Goode, David Greatbatch, (2005), "Boundary Work: The Production and Consumption of Health Information and Advice within Service Interactions between Staff and Callers to NHS Direct", Journal of Consumer Culture, vol. 5, no. 3, pp. 315–337.
Bibtex Entry:
@ARTICLE{Goode2005,
  author = "Jackie Goode and David Greatbatch", 
  doi = "10.1177/1469540505056793", 
  keywords = "Call centres, Call handlers, Expert systems, Nursing, Occupational socialization, Risk, Telephone triage", 
  journal = "Journal of Consumer Culture", 
  number = "3", 
  pages = "315–337", 
  title = "Boundary Work: The Production and Consumption of Health Information and Advice within Service Interactions between Staff and Callers to NHS Direct", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/1469540505056793", 
  volume = "5", 
  year = "2005", 
}