A mediator's dilemma: acknowledging or disregarding stance displays
by Phillip Glenn
Link
Reference:
Phillip Glenn, (2010), "A mediator's dilemma: acknowledging or disregarding stance displays", Negotiation Journal, vol. 26, no. 2, pp. 155–162.
Bibtex Entry:
@ARTICLE{Glenn2010,
  author = "Phillip Glenn", 
  doi = "10.1111/j.1571-9979.2010.00263.x", 
  keywords = "Mediation, Stance, Empathy, Neutrality, Formulations, Conversation analysis", 
  journal = "Negotiation Journal", 
  number = "2", 
  pages = "155–162", 
  title = "A mediator's dilemma: acknowledging or disregarding stance displays", 
  url = "http://onlinelibrary.wiley.com/doi/10.1111/j.1571-9979.2010.00263.x/abstract", 
  volume = "26", 
  year = "2010", 
}