“You’re not a stone”: emotional sensitivity in a bureaucratic setting
by Robert Garot
Link
Reference:
Robert Garot, (2004), "“You’re not a stone”: emotional sensitivity in a bureaucratic setting", Journal of Contemporary Ethnography, vol. 33, no. 6, pp. 735–766.
Bibtex Entry:
@ARTICLE{Garot2004,
  author = "Robert Garot", 
  doi = "10.1177/0891241604269326", 
  keywords = "EMCA, Phenomenology, Emotion management, Human service work, Housing, Anger, Crying, Office culture", 
  journal = "Journal of Contemporary Ethnography", 
  number = "6", 
  pages = "735–766", 
  title = "“You’re not a stone”: emotional sensitivity in a bureaucratic setting", 
  url = "https://journals.sagepub.com/doi/10.1177/0891241604269326", 
  volume = "33", 
  year = "2004", 
}