Closing matters: alignment and misalignment in sequence and call closings in institutional interaction
by Geoffrey Raymond, Don H. Zimmerman
Link
Reference:
Geoffrey Raymond, Don H. Zimmerman, (2016), "Closing matters: alignment and misalignment in sequence and call closings in institutional interaction", Discourse Studies, vol. 18, no. 6, pp. 716–736.
Bibtex Entry:
@ARTICLE{GRaymond2016,
  author = "Geoffrey Raymond and Don H. Zimmerman", 
  doi = "10.1177/1461445616667141", 
  keywords = "EMCA, Institutional Interactions, Closings, Alignment, Benefactor/beneficiary, Conversation analysis, Emergency call centers, Identity, Overall structural organization, Project, Sequence organization", 
  journal = "Discourse Studies", 
  number = "6", 
  pages = "716–736", 
  title = "Closing matters: alignment and misalignment in sequence and call closings in institutional interaction", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/1461445616667141", 
  volume = "18", 
  year = "2016", 
}